Shipping policy
At The Mother Cart®, we carefully pack and ship our handcrafted furniture and home décor products to customers worldwide.
Free Worldwide Shipping
We offer free standard shipping worldwide on our products unless otherwise stated on the product page.
The product price shown on our website includes standard shipping to the customer's delivery address.
Where We Ship From
Our furniture is handcrafted and manufactured at our workshop in Yamuna Nagar, Haryana, India.
Orders are carefully inspected, securely packaged, and shipped directly to the customer's address.
Production & Processing Time
Most of our furniture is made to order.
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Standard production time: 15–25 business days
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Custom or complex orders may require additional production time.
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Production begins after the order details, measurements, design, and finish are confirmed.
For custom orders, we will provide an estimated production timeline before or after order confirmation as applicable.
Delivery Time
After production is completed, the order is handed over to our international shipping partner.
Estimated total delivery time is generally:
30–45 business days from the order date, including production and international transit.
Delivery times are estimates and may vary depending on the destination, customs clearance, carrier operations, weather, holidays, and other circumstances beyond our control.
Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Customers can use the tracking information to follow the shipment during transit.
Customs, Duties & Import Charges
International shipments may be subject to customs regulations in the destination country.
Any government-imposed customs duties, import taxes, VAT, or other destination-country charges that are legally payable by the recipient are not considered shipping charges and may be the responsibility of the customer unless otherwise stated on the product page or at checkout.
We recommend customers check their local import requirements before placing an international order.
Delivery Delays
Delivery dates are estimates and are not guaranteed.
Delays may occur due to:
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Customs clearance
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Carrier delays
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Port congestion
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Weather conditions
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Holidays
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Incorrect or incomplete delivery information
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Other circumstances beyond our control
Such delays do not automatically qualify an order for a refund.
Address Changes
Customers are responsible for providing a complete and accurate delivery address at the time of purchase.
Please contact us as soon as possible if you need to correct your shipping address. Once an order has been shipped, we may not be able to change the delivery address.
Additional charges resulting from an incorrect address or requested rerouting may be the customer's responsibility.
Damaged Shipments
We use export-grade packaging to protect our products during international transportation.
If your order arrives damaged:
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Please notify us within 48 hours of delivery.
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Take clear photos and/or videos of the package and the damaged item.
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Keep the original packaging until the claim has been reviewed.
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Contact us at buyer@themothercart.com.
We will review the damage and work with you on an appropriate resolution in accordance with our Refund & Return Policy.
Contact Us
For shipping questions or order assistance:
Email: buyer@themothercart.com
WhatsApp: +91-981-739-0400
Business & Workshop Address:
297, Veena Nagar, Camp,
Yamuna Nagar, Haryana 135001, India