Shipping policy

 

At The Mother Cart, we specialize in handcrafted solid wood furniture that is made to order and shipped internationally with care. Please read our shipping policy carefully before placing an order.

Shipping Destinations

We currently ship our handcrafted furniture to:

  • United States of America (USA)

  • Select international destinations (on request)

Processing & Production Time

All our furniture is made to order.

  • Production begins after order confirmation and payment

  • Average production time: 15–25 days, depending on the product and customization

Once production is complete, the order is prepared for international shipment.

Estimated Delivery Time

For USA orders:

  • Estimated delivery timeline: 30–45 days

This includes production, export packing, international transit, and local delivery.

Please note that delivery timelines are estimated and may vary due to customs clearance, port congestion, weather conditions, or carrier delays.

Shipping Method & Packaging

  • All furniture is packed using export-grade wooden crates

  • Protective materials such as foam, plastic wrap, and straps are used

  • Packaging is designed to minimize the risk of damage during long-distance transit

Our goal is to ensure your order arrives safely and securely.

Shipping Charges

  • Shipping costs (if applicable) are calculated and displayed at checkout

  • Any promotional free-shipping offers apply only as specified

Customs Duties & Import Taxes

  • Customs duties, import taxes, or local charges imposed by the destination country are not included unless stated otherwise

  • These charges are the responsibility of the customer and are non-refundable

Delivery & Receiving Orders

Upon delivery:

  • Please inspect the package before signing for receipt

  • If visible damage is noticed, note it with the delivery carrier and contact us immediately

If damage is discovered after unpacking:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos of the product and packaging

Failed Delivery or Incorrect Address

The Mother Cart is not responsible for delays or losses caused by:

  • Incorrect or incomplete shipping addresses provided by the customer

  • Failed delivery attempts due to unavailability at the delivery location

Additional shipping charges may apply in such cases.

Shipping Delays

We are not responsible for delays caused by:

  • Customs inspections

  • Port or carrier delays

  • Natural disasters or force majeure events

Such delays do not qualify for order cancellation or refunds.

Contact Information

For shipping-related questions, please contact us at:

Email: support@themothercart.com

Our Commitment

We are committed to delivering handcrafted furniture with transparency, care, and reliable international shipping support.