Refund policy

At The Mother Cart®, our furniture is handcrafted and made to order. Because each piece is custom-made, our return and refund policy is designed specifically for handcrafted furniture and custom orders.

Made-to-Order & Custom Furniture

  • Orders may be cancelled for a full refund only before production begins.

  • Once production has started, cancellations and refunds are generally not accepted because materials and labor have been committed to the order.

  • Custom sizes, designs, finishes, colors, and other personalized items cannot be returned due to a change of mind, incorrect measurements, or preference after production has started.

  • Natural variations in wood grain, texture, knots, and color are inherent characteristics of solid wood and are not considered defects.

Damaged or Defective Items

If your furniture arrives damaged or has a manufacturing defect:

  • Contact us within 48 hours of delivery.

  • Provide clear photos/videos of the item, packaging, and shipping label.

  • We will review the claim and work with you on an appropriate solution.

  • Depending on the situation, we may provide a replacement part, repair, replacement item, or an appropriate refund.

Please keep all original packaging until the claim has been reviewed.

Incorrect or Missing Items

If you receive an incorrect item or any part of your order is missing, contact us within 48 hours of delivery with photos and your order details. We will work with you to correct the issue.

Non-Refundable Situations

Refunds or returns are not accepted for:

  • Change of mind after production has started

  • Custom size or design changes requested after production has started

  • Incorrect measurements provided by the customer

  • Natural variations in solid wood

  • Minor variations resulting from handcrafted production

  • Damage caused by improper installation, handling, storage, or use after delivery

Shipping & Delivery Delays

Delivery dates are estimates. Delays caused by customs clearance, weather, carrier delays, port congestion, or other circumstances outside our control do not automatically qualify for a refund.

Refund Processing

When an approved refund is issued, it will be processed to the original payment method. Processing times may vary depending on the payment provider.

Contact Us

For questions regarding your order or a damage/defect claim:

Email: buyer@themothercart.com
WhatsApp: +1-981-739-0400